![]() Freight shipping is complementary, a signature is not required, and you do not have to be home to accept the delivery. The freight company will drop off your delivery at your front door, back door, or garage. Any oversized items in your order will be shipped through a designated freight company based on delivery zip code. Oversized or Freight Shipping: Certain items that are particularly large or heavy are designated as oversized and require freight shipping. Please note that Express shipments are not delivered on weekends or holidays. For example, orders received by 12pm ET (9am PT) will arrive in 1 business day. Please note that Express shipments are not delivered on weekends or holidays.ġ-Day: Once shipped, your product will be in transit for 1 business day. For example, orders received by 12pm ET (9am PT) will arrive in 2 business days. While our shipping partners do not guarantee delivery times for standard shipping, orders typically take 2-5 business days to arrive to destinations within the contiguous US.Ģ-Day Express - Once shipped, your product will be in transit for 2 business days. (for Alaska, Hawaii, and Puerto Rico you will be charged a shipping fee). Standard Shipping - We offer free ground shipping for all orders in the contiguous U.S. What shipping options do you offer?īalsam Hill offers three methods of shipping: ![]() If you wish to cancel your order, please contact us at 88, or via Live Chat within the first 30 minutes of the order being placed. Refusing to accept delivery of any merchandise will result in a $75 service fee (per box). You may still return or exchange your merchandise in accordance with our returns and exchange policies. After this window, the order will be forwarded to the warehouse for processing and shipping and can no longer be altered. Can I change or cancel my order?Ĭancellation requests may be submitted within 30 minutes of placing an order. Depending on the shipping route, it is normal for 24-48 hours to pass between scans. Once in transit, items are scanned at various points between pickup and delivery. You may not see movement of your tracking numbers for up to 48 hours after the label has been created. Once you have placed your order, you may track it with our order tracking page. If you need your order sooner, please select an express shipping option. To see if a product has a longer shipment window, please see the Shipping Information section of the product information page. Standard shipping typically takes 2-5 business days to arrive. You should receive a shipping confirmation email within 24 hours of placing your order. Shipping timelines depend on the shipping method you choose. 1 or more items from your order has been returned. ![]()
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